Customer Representative - Haverfordwest

Nationwide Building Society; Worcester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent mutual financial institution is hiring a Customer Representative for their branch in Haverfordwest, Pembrokeshire. The role is a full-time, 12-month fixed-term contract, focusing on delivering exceptional customer service in different channels including phone and in-person. Candidates must be adaptable and comfortable with digital banking solutions. This position offers a chance to make a positive impact on customers' lives while enjoying various employee benefits.

Benefits

Private medical insurance

Annual performance-related bonus

Access to training and development

Qualifications

• Experience in customer service roles preferred.
• Ability to adapt communication style to various customer needs.
• Comfortable using digital tools and applications.

Responsibilities

• Support customers with transactions in-person and online.
• Handle inbound calls from customers regarding their inquiries.
• Provide first-class service and build meaningful relationships.

Skills

Customer service

Communication

Digital banking tools

Job description

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all ourchannels.From transactions on the till,allocatedtime handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - butdon’tworry you will be trained up on this.

It isan important rolewithin the branch, and we are the gateway to protecting and looking after our customers working closely as a team.

We need aCustomer Representativefor our branch inHaverfordwest, Pembrokeshire.

This branch is a multiskilled location and closed to the public everyTuesday & Thursday. Onthese closure days you will be primarily supporting customers by taking calls on our savings line; however, banking support will also berequired. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone.

This role isa12 month Fixed Term Contractworkingfull time, 35 hours per week, Monday to Saturday.

If this role is advertised as part time the salary will be pro rata.

You’llneed to be within a 45minute commute of the branchyou’reapplying to work in, andhere’sthe good news. Whilst major banks continue to close branches,we’rekeeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.Soif the locationyou’reconsidering is outside the 45minutesthen please checkourother vacancies that are closer to you.

Your training will be basedvirtually inbranch.

Our training pathway is designed to ensure you are successful in yourroleand the first 3 weeks arereally importantto your career journey with us.With this in mind, withinthose first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Whatyou’llbe doing

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!

Whatcan’ta Customer Representative do! This is the great part about this role,it’sso versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone. Working in this branch 1/2 days of your role will include taking customer calls only.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.

On your multiskilled days you will be:

Building meaningful relationships with customers via their preferred channel of choice

Navigating the world of banking and savings, providing expert guidance and support to customers over the phone

Solving customer queries and turning challenges into opportunities to delivery Customer Satisfaction in every call

Thrive in a fast-paced environment where your decisions can make a real difference in people’s lives

Experience the exhilaration of working in a sectorthat’sconstantly evolving, withnew technologiesand trends to conquer, allowing you to stay ahead of the curve by mastering the latest product and process regulations

Embracing the challenge of meeting our goals, with the satisfaction of knowingyou’rehelping to shape the future of Multiskilled Banking

About you

We’renot just looking for your experience and skills.We’realso interested in who you are as a person. Why? Because our customers are made up of somany different kinds ofpeople and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better.You’lltake care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel- We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight- We are brave in speaking out and saying what we think –we’rehonest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better- Wedon’tsettle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done- We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have alreadydemonstratedthese.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Access to private medical insurance

A highly competitive pensionto help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual,we’reowned by our members - those customers who bank,saveor have a mortgage with us. We challenge the financial sector status quo. Wedon’tsee customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

Ifyou’reinspired by fairer finances, passionate about making a meaningful impact, andtruly careabout our customers,you’reone of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We arepurpose-driven. Uncompromisinglycustomer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button.You’llneed to attach your up-to-date CV and answer a few quick questions for us.

Oncewe’vereceived your application successfully, we will invite you to the first stage; our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.

In your candidate hubyou’llalso be able to gethints and tipsand watchvideosfrom ourcolleague’sgiving you a reallygood ideaof whatit’slike to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Haverfordwest From £25,250 Full Time - 12 months

Basildon From £25,250 Part Time - 12 months

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