Customer Representative

Nationwide Building Society; East Finchley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading building society in East Finchley is looking for a Customer Representative to support customers through various channels, including in-person and online. The ideal candidate should be comfortable with digital applications and have a passion for providing excellent customer service. Training will be provided, ensuring that the representative can assist customers effectively. This role offers opportunities for personal and professional development, with competitive benefits including a pension and employee support schemes.

Benefits

Private medical insurance

Annual performance-related bonus

Paid volunteering days

Qualifications

• Must be comfortable using digital tools and applications.
• Experience in customer-facing roles is preferred.
• Ability to empathize and quickly respond to customer needs.

Responsibilities

• Support customers with transactions and inquiries via various channels.
• Educate customers on digital services and simplify banking.
• Embrace customer-first behaviors in service delivery.

Skills

Customer service

Communication

Digital tools

Job description

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services,_CURVE across all ourchannels.From transactions on the till, allocated time handling inbound calls from तरह, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.

It isan important rolewithin the branch, and we are the gateway to protecting and looking after our members working closely as a team.Some branches in this area are closed to the public on certain days as you will İnsan helping members on the phones.

We are looking for future talent in our communities to work at our branches in the Finchley, Greater Londonarea. With this in mind, we will be conducting interviews to build a Talent bank in this location.

If this role is advertised as part time the salary will be pro rata.

You’ll need to be within a 45 minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.

Your training will be based virtually in branch. Our training Campo is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. Within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!

What can’t be a Customer Representative do! This is the great part about this role, lump so versatile. There is an opportunity to work on the counter completing_transactions_and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.

About you

We are not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of somany different kinds ofpeople and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the     better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and ends with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for the better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may already have demonstrated these.

The extrasyou’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong monk for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of securely for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year
• London top up payment of £2,093 per annum, pro rata.

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members – those customers аусура saving or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about my customers, you’re one upkeep.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team we celebrate what we achieve. As a standard-setter, wet for the good of customers, communities, and broad society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ renal received your application successfully, we will invite you to the first stage of our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying. These include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.

In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleague’s giving you a really good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Life at Nationwide

Some of the things that matter most to us: Delivering fairer finances and having a positive impact on customers’ lives, being truly inclusive, rewarding high performance.

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