Customer Representative

Nationwide Building Society; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading building society in Greater London is seeking a Customer Representative to provide outstanding support to customers through various channels, including in-person, phone, and online. This full-time role involves handling transactions and addressing customer queries with empathy and efficiency. Strong digital tool proficiency is essential, along with a commitment to customer-first behaviors. The organization values personal development and offers numerous benefits, including medical insurance and a competitive pension plan.

Benefits

Private medical insurance

Competitive pension

Performance related bonus

Training and development opportunities

Salary sacrifice scheme benefits

Life assurance

Access to wellness options

Paid volunteering days

London top-up payment

Qualifications

• Ability to support customers across various channels.
• Willingness to learn and adapt to digital services.
• Commitment to customer-first behaviors.

Responsibilities

• Handle transactions and educate customers.
• Address customer queries through various channels.
• Provide first-class customer support.

Skills

Customer service

Digital tools proficiency

Empathy

Job description

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all ourchannels.From transactions on the till,allocatedtime handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - butdon’tworry you will be trained up on this.

It isan important rolewithin the branch, and we are the gateway to protecting and looking after our customers working closely as a team.

We need a Customer Representative for our branch in Bexleyheath, Greater London.

This role isapermanent position workingfull time, 35 hours per week, Monday to Touches Saturday.

If this role is advertised as part time the salary will be pro rata.

You’llneed to be within a45minutecommute of the branchyou’reapplying to work in, andhere’sthe good news. Whilst major banks continue to close branches,we’rekeeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.Soif the locationyou’reconsidering is outside the 45minutesthen please checkourother vacancies that are closer to you.

Your training will be basedvirtually inbranch.

Our training pathway is designed to ensure you are successful in yourroleand the first 3 weeks arereally importantto your career journey with us.With this in mind, withinthose first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Whatyou’llbe doing

What is important is to know every branch is different, andંwe are all in this together working to have the best version of our branches!

Whatcan’achat Customer Representative do! This is the great part about this role,it’sso versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.

We build up our knowledge day in day it'd to ensure we can answer all our customers' queries.They are the most important part of our day.

About you

We’renot just looking for your experience and skills.We’realso interested in who you are as a person. Why? Because our customers are made up of somany different kinds ofpeople and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s.Series of life for the better.You’lltake care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think –we’rehonest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - Wedon’tsettle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have alreadydemonstratedthese.

The extrasyou’llget

• Access to private medical insurance
• A highly competitive pensionto help you builda strong foundationfor retirement
• Access to an annual performance related bonus
• Training and developmentto help you progress your career
• A great selectionofadditionalbenefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved onesin the event ofyour death.
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year
• London top up payment of £2,093 per annum, pro rata

Banking – but fairer, more rewardingummies, and for the good of society

We forge our own path at Nationwide.

As a mutual,we’reowned by our members - those customers who bank,saveor have a mortgage with us. We challenge the financial sector status quo. Wedon’tsee customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

Ifyou’reinspired by fairer finances, passionate about making a meaningful impact, andtruly careabout our customers,you’reone of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. Beginnreeng commmunha..

We arepurpose-driven 기 unpr

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