Customer Renewal & Retention Specialist

Tedaisy Insurance Group; Salisbury; On-site; GBP 24,000; Full time

Job summary

A leading insurance company in Salisbury seeks a Customer Service & Retention Agent to enhance customer experience and retention. The ideal candidate will proactively engage with pet owners nearing policy renewal, provide exceptional service via phone, chat, and email, while showcasing the value of continued coverage. Key qualifications include customer service experience, strong communication skills, and the ability to handle objections with empathy. This on-site role offers a competitive salary of £23,500 per annum along with various employee benefits.

Benefits

23 days holiday per year

Paid birthday off

Company pension

Healthcare support

Employee assistance programme

Qualifications

• Experience in customer service or sales, ideally in a fast-paced environment.
• Natural communicator with empathy and clarity.
• Skilled in negotiation and objection handling.

Responsibilities

• Reach out to customers nearing policy renewal to confirm coverage.
• Provide exceptional service across multiple communication channels.
• Build rapport with customers to ensure loyalty.

Skills

Customer service experience

Clear communication

Negotiation skills

Problem-solving ability

Attention to detail

Job description

A leading insurance company in Salisbury seeks a Customer Service & Retention Agent to enhance customer experience and retention. The ideal candidate will proactively engage with pet owners nearing policy renewal, provide exceptional service via phone, chat, and email, while showcasing the value of continued coverage. Key qualifications include customer service experience, strong communication skills, and the ability to handle objections with empathy. This on-site role offers a competitive salary of £23,500 per annum along with various employee benefits.