Customer Relationship Manager

Resonantclinical; Chorley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading life sciences company in Chorley is seeking a proactive Customer Relationship Manager to manage international accounts in clinical trials. This hybrid position requires strong commercial and communication skills gained from at least 3 years in a customer-facing role. Responsibilities include managing customer relationships, coordinating clinical budgets, and delivering excellent service to guarantee repeat business. If you are passionate about the Clinical Trials market, apply now!

Qualifications

• At least 3 years’ experience in a Customer Facing or Account Management role, preferably business to business.
• Previous experience managing large scale customer projects and their operational requirements.
• Experience in a heavily SLA driven environment.

Responsibilities

• Manage all data and communication related to allocated clinical trial project.
• Work with internal colleagues to ensure equipment and services are delivered timely.
• Resolve Customer Complaints and Escalations.

Skills

Strong commercial skills

Outstanding communication

Influential skills

Analytical & reporting skills

Ability to work collaboratively

Education

Bachelor's degree preferred

Tools

MS Office (Excel & Word)

Job description

Customer Relationship Manager page is loaded## Customer Relationship Managerlocations: Chorley, GBRtime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR100271**Job Description Summary****How will you make an impact & Requirement****MESM, Part of Resonant Clinical Solutions,** is looking for a proactive Customer Relationship Manager to take ownership of a portfolio of international accounts within our clinical trials projects.The Customer Relationship Manager will be responsible for coordinating clinical budget and related pricing strategy services for the purpose of executing a clinical trial or ancillary services agreements.This role will be a hybrid position based out of our Chorley site where you will work in the office 2 days/week. The ideal candidate will have strong commercial skills, outstanding communication, and influential skills along with strong passion for the Clinical Trials industry.The successful Customer Relationship Manager will execute various projects, influence, and provide innovative ideas to our Head of Customer Management and the rest of the team. If you are passionate about the Clinical Trials market, possess a solid business acumen and want to be part of a team that solves the world’s most complex challenges – let’s talk!**The team**The Customer Relationship Manager will be part of a wider Team of 18 Customer Relations Managers that work closely with customers to understand their study needs and contribute to the smooth delivery of equipment and services.**What we’re looking for*** **Education:** Bachelor`s degree preferred but not essential* **Experience:** At least 3 years’ experience in a Customer Facing or Account Management role, preferably business to business (B2B)* Previous experience managing large scale customer projects and their operational requirements* Analytical & reporting skills* Ability to work and collaborate with senior leadership across a variety of functions* **Collaboration tool:** MS Office programs in particular Excel & Word**How you will thrive and create an impact*** Work in a heavily SLA driven environment, you will be managing all the data and communication related to the allocated clinical trial project, setting up milestones and overseeing their deliverables across multiple and often international locations.* Work with internal colleagues co-ordinating customer activities to ensure equipment and services are delivered in a timely manner* Manage Customer Relationships to guarantee excellent service delivery and generate repeat business* Coordinates Customer Contracts and Clinical budgets to maximise potential and revenue* Provide clear and meaningful customer reporting* Create quotations for existing customers* Attend Customer and Study calls as required* Ensures alignment of customer needs and business objectives* Resolves Customer Complaints/Escalations* Increases business by offering new services or productslocations: Chorley, GBRtime type: Full timeposted on: Posted 30+ Days AgoAt Resonant, we're more than a leading life sciences company. We're a global team dedicated to the uncompromising pursuit of quality to help our customers deliver on their mission: moving science forward. With touch points and products across clinical trial and diagnostic services - sourcing, supply chain and storage - we collaborate to solve our customers' most complex challenges.