Customer Relationship Administrator

Crowcon Detection Instruments Ltd.; Abingdon; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading detection instruments company in Abingdon is seeking a Customer Relationship Administrator to provide exceptional support to customers and collaborate with the Sales Team. Key responsibilities include processing orders, managing communication, and assisting in sales-related tasks while ensuring compliance with regulations. Ideal candidates possess excellent communication skills, a methodical problem-solving approach, and the ability to work with ERP and CRM systems. The role offers hybrid working and full-time status.

Qualifications

• Excellent written and verbal communication skills.
• Proficient in navigating ERP and CRM systems.
• Strong problem-solving abilities.

Responsibilities

• Process customer orders via email and phone.
• Provide sales support to Customer Relationship Executives.
• Manage team mailboxes and assign emails.
• Deliver excellent customer service support.

Skills

Good communication skills

Methodical approach to problem solving

Ability to navigate ERP and CRM systems

Attention to detail

Willingness to learn products

Job description

Customer Relationship Administrator page is loaded## Customer Relationship Administratorremote type: Hybrid workinglocations: Abingdontime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR25\_001197Help grow a safer, cleaner, healthier future for everyone, every day.As a member of Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring our customer customers receive excellence in all their dealings with Crowcon and any issues are managed through to resolution.**Main Responsibilities:*** Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.* Providing sales support to Customer Relationship Executives (CRE’s).* When required, support the CRE’s in the creation of customer quotations and log as opportunities within the company’s CRM database.* Managing team mailboxes, assigning emails to the relevant team members.* Providing excellent customer service support via phone and email.* Providing resolutions to customer where necessary, within agreed timescales, recording all contact and outcomes in CRM.* Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.* Updating the ERP and CRM systems as required to assist the smooth running of the department.**Your skills & experience*** Good communication skills in both writing and verbal form.* Methodical approach to problem solving.* Ability to navigate ERP and CRM systems effectively.* Flexible attitude to work.* Attention to detail.* Willingness to learn our products.**About you*** You inspire with your passion and values.* You are culturally sensitive.* You are a collaborative team player.* You are straightforward and have no interest in politics.* You are curious and disrupt the status quo.#LI-BI1 Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!Halma is a global group of life-saving technology companies, focused on growing a safer, cleaner, healthier future for everyone, every day. Its purpose defines the three broad market areas where it operates: • Safety: protecting life as populations grow and protecting worker safety. • Environment: addressing the impacts of climate change, pollution and waste, protecting life-critical resources and supporting scientific research. • Health: meeting rising healthcare demand as growing populations age and lifestyles change. It employs over 7,000 people in more than 20 countries, with major operations in the UK, Mainland Europe, the USA and Asia Pacific. Halma is listed on the London Stock Exchange (LON: HLMA) and is a constituent of the FTSE 100 index. In January 2022, Halma was named one of Britain's Most Admired Companies by Management Today.