Customer Relations Lead - Hybrid & Global Team

Methodfi; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A payment and software service provider is seeking an experienced Customer Relations Leader to drive operational excellence. The role involves leading a hybrid team to provide world-class support to merchants, with a focus on South African operations. Candidates should have a proven track record in customer operations within high-growth environments and be adept at managing outsourced teams. Teya offers a supportive culture along with comprehensive benefits such as health support, generous leave, and a positive work environment in Central London.

Benefits

Free gym access and mental health support

Improved maternity and paternity leave options

Cycle-to-Work Scheme

Health and Life Insurance

Pension Scheme

25 days of Annual Leave plus bank holidays

Daily office snacks

Comfortable office environment

Qualifications

• Proven experience in customer operations or customer support leadership in high-growth settings.
• Ability to work in ambiguous, unstructured environments, providing order and direction.
• Successful management of outsourced teams, ideally across different countries.

Responsibilities

• Lead a hybrid Customer Relations team focusing on South Africa operations.
• Drive operational excellence and process improvement.
• Ensure quality standards in merchant interactions.
• Identify inefficiencies and propose solutions.

Skills

Leadership

Customer Operations

Problem-solving

Coaching and Mentoring

Effective Communication

Operational Discipline

Job description

A payment and software service provider is seeking an experienced Customer Relations Leader to drive operational excellence. The role involves leading a hybrid team to provide world-class support to merchants, with a focus on South African operations. Candidates should have a proven track record in customer operations within high-growth environments and be adept at managing outsourced teams. Teya offers a supportive culture along with comprehensive benefits such as health support, generous leave, and a positive work environment in Central London.