Customer Operations Specialist - Seller Support

Methodfi; City of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A payment and software service provider in London is seeking a Customer Operations team member to support over 250 independent sellers across the UK. The role involves providing 1st line support through various communication channels, problem-solving, and maintaining accurate records. Ideal candidates have customer service experience, technical aptitude, and a passion for impactful interactions. Comprehensive benefits include health support, career progression, and generous leave policies.

Benefits

25 days of Annual Leave + Bank Holidays

Career progression opportunities

Health support programs

Private Medical and Life Insurance

Pension Scheme

Qualifications

• Previous experience in an inbound customer service or technical support role.
• Ability to act on own initiative, within set guidelines to support customers.

Responsibilities

• Answering a high volume of incoming calls/emails/web chats.
• Providing 1st line support and dealing with escalations.
• Maintaining accurate record keeping.

Skills

Inbound customer service experience

Technically astute

Problem-solving ability

High attention to detail

Ability to work under pressure

Team player

Motivated to impact

Job description

A payment and software service provider in London is seeking a Customer Operations team member to support over 250 independent sellers across the UK. The role involves providing 1st line support through various communication channels, problem-solving, and maintaining accurate records. Ideal candidates have customer service experience, technical aptitude, and a passion for impactful interactions. Comprehensive benefits include health support, career progression, and generous leave policies.