Customer Operations Leadership Graduate

Women in Rail; Cardiff; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading transport organization is seeking a Customer Operations Management Graduate for a fixed-term role in Cardiff. In this position, you will support the development of the Customer Operations team and ensure excellent customer service while adhering to safety standards. Candidates must hold a relevant degree and demonstrate strong report writing and customer service skills. This full-time role offers a competitive salary with added benefits, aiming to empower the next generation of leaders.

Benefits

Employer pension

28 days holiday

Employee Assistance Programme

Free travel across the TfW Rail Network

Flexible benefits

Qualifications

• Must have a degree relevant to the position.
• Ability to produce accurate reports is required.
• Focus on customer service delivery is essential.

Responsibilities

• Support the Station Manager in operations.
• Contribute to the development of the Customer Operations team.
• Maintain high safety standards.

Skills

Customer service excellence

Report writing

Safety awareness

Education

Degree in Business Management or relevant

Job description

A leading transport organization is seeking a Customer Operations Management Graduate for a fixed-term role in Cardiff. In this position, you will support the development of the Customer Operations team and ensure excellent customer service while adhering to safety standards. Candidates must hold a relevant degree and demonstrate strong report writing and customer service skills. This full-time role offers a competitive salary with added benefits, aiming to empower the next generation of leaders.