Customer Operations Insurance Specialist

Aviva Direct Ireland Limited; Norwich; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading insurance company based in Norwich is seeking a Customer Operations Insurance Specialist to deliver exceptional customer service and support business needs. Candidates should have experience in insurance or financial administration, strong communication skills, and the ability to build relationships with intermediaries. The role offers a salary between £26,900 to £28,500 and includes generous benefits such as a pension scheme, bonus opportunities, and paid volunteering days.

Benefits

Starting salary £26,900 - £28,500

Bonus opportunity - 6% of annual salary

Generous pension scheme

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

40% discount on Aviva products

£1,200 of free Aviva shares per year

Parental and carer’s leave

Flexible benefits including cycle to work

Paid volunteering days

Qualifications

• You must have experience in insurance or financial administration.
• Strong communication skills, especially via email.
• Ability to manage change of priorities.

Responsibilities

• Provide excellent customer service.
• Build and maintain relationships with intermediaries.
• Support change in the business and suggest improvements.

Skills

Communication skills

Problem resolution

Teamwork

Microsoft Excel

Education

Experience in insurance or financial administration

Job description

Customer Operations Insurance Specialist

Starting salary between £26,900 to £28,500 (depending on hours, skills and experience) plus additional benefits

Our standard full-time contracts are for 35 hours (with options for part time working - minimum 28 hours)

Working Hours: 9.00 – 17.00, Monday – Friday

This is a great job for someone...

We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you’ll be well prepared to support the needs of our business in our Customer Operations Team.

We want people who truly care and are driven with a can-do attitude to give it their all every single day.

Insurance. It’s just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We’re proud to be different.

We love people who do the right thing. We want people who speak up, who take responsibility, and who make good decisions.

A bit about the job

Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness.

Group Protection’s purpose is all about helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one, counting on us to be there for them when they need it most.

• You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work
• You will possess the ability to work within a close knit team as well as under your own autonomy
• You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business
• Supporting change in the business and raising suggestions for improvement

Skills and experience we’re looking for

• Experience in insurance or financial administration is essential. You’ll be working with intermediaries, brokers, and corporate clients.
• Previous exposure to supporting businesses that provide Group Protection benefits to their employees.
• Strong communication skills, especially via email, with the ability to explain complex information clearly and professionally.
• Ability to manage change of priorities and can organise and manage own workload
• Approachable team member, able to easily build rapport with others
• Excellent skills with Microsoft applications (especially Excel)

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £26,900 to £28,500 (depending on hours, skills and experience, based on 35 hours a week)
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga ([e-mail]).