Customer Operations Assistant

Wyre Co; Fleetwood; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local council seeks a dedicated Customer Operations Assistant in Fleetwood to support operations at Marine Hall. The role focuses on delivering excellent customer experiences, ensuring high service standards, and engaging in ticketing and event delivery. Ideal candidates will have experience in customer-facing roles and a willingness to work evenings and weekends. This position offers opportunities for career development within a vibrant cultural venue.

Qualifications

• Good level of literacy and numeracy is essential.
• Experience working in a busy customer-facing environment is essential.
• Willingness to work unsociable hours, including evenings and weekends, is essential.

Responsibilities

• Deliver a high standard of customer care.
• Play an active part in achieving venue sales targets.
• Support efficient venue changeovers.

Skills

Excellent attention to detail

Understanding of a ticketing system

Good knowledge of event operations

Job description

About Us: Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. We are seeking a dedicated and enthusiastic Customer Operations Assistant to join our team and support our front of house operations.

Job Purpose: As a Customer Operations Assistant, you will be responsible for delivering an excellent experience for all visitors at Marine Hall. Under the supervision of the Customer Operations Managers, you will ensure a consistently high standard of service and actively promote tickets, goods and services during each customer interaction. This is an exciting opportunity to step into venue operations, learn skills in retail, ticketing, event delivery and hospitality with real prospects for career development within an exciting cultural location.

Key Responsibilities:

• Deliver a high standard of customer care.
• Play an active part in achieving venue sales targets by maximising customer interaction and providing feedback to line managers.
• Ensure all customer feedback is received and escalated as necessary.
• Maintain high standards of venue marketing and presentation.
• Support efficient venue changeovers.
• With appropriate training, support the box office to manage show incoming.

Qualifications:

• Good level of literacy and numeracy (Essential)

Skills:

• Excellent attention to detail (Essential)
• Understanding of a ticketing system (Desirable)
• Good knowledge of event operations (Desirable)

Experience:

• Experience of working in a busy customer-facing environment (Essential)
• Experience of ticketing systems (Desirable)Experience of managing priorities (Essential)

Additional Requirements:

• Willingness to work unsociable hours, including evenings and weekends (Essential)

The role includes weekend and evening work, with opportunities for overtime and rotas provided 3 weeks in advance.

How to Apply: To apply online and for more information about this vacancy, please visit our web-site www.wyre.gov.uk

Closing date: 8 January 2026

Interviews in Fleetwood 15 January 2026

How to apply

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.

Wyre Council offers this development through many of its career paths.

To apply for one of our vacancies, click on ‘apply online’ to begin your application