Customer Insurance Specialist

Santander Consumer USA Inc.; Glasgow; On-site; GBP 24,000 - 29,000; Full time

Job summary

A financial services company in Glasgow is seeking a Customer Insurance Specialist to enhance customer service related to Home and Life Insurance. The role focuses on delivering excellent service while ensuring compliance in a regulated environment. Ideal candidates will have customer-facing experience, strong communication skills, and proficiency in Microsoft applications. The position offers a salary range of £24,992 to £28,726 with additional benefits, ensuring a supportive work environment and ongoing development.

Benefits

£500 annual cash allowance

Voluntary healthcare benefits

Discounted gym access

Qualifications

• Experience in a customer-focused environment.
• Ability to follow scripts in a regulated setting.
• Understanding of insurance products preferred.

Responsibilities

• Deliver excellent customer experiences via calls and follow-ups.
• Conduct personal development and product training.
• Ensure compliance with policies and regulations.

Skills

Customer-focused experience

Microsoft Office proficiency

Active listening

Clear verbal communication

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft Teams

Job description

**Insurance Direct**is looking for a**Customer Insurance Specialist**to join our team based at our Glasgow Head Office*.*This is an exciting opportunity to join a centre of excellence within the bank, supporting customers with their Home and Life Insurance options. As a Customer Insurance Specialist, you’ll focus on delivering excellent customer service while helping customer understand their insurance options in a non-advised environment. You’ll build strong relationships through quality conversations, putting Santander customers at the heart of everything you do, while identifying appropriate opportunities to protect what matters most to them.You’ll work within a regulated framework, with **full training provided**, ensuring you feel confident in our products, processes, and regulatory requirements. Ongoing coaching support, and development will help you build and maintain your knowledge, grow your capability, and develop your career. help you reach your full potential, broaden your skills, and deliver the high standard of service through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: Delivering an excellent customer experience through a combination of inbound calls and planned follow-up appointments Taking ownership of your personal development, building product knowledge and confidence within a regulatory framework Working within policies, guidelines, and regulatory requirements, always ensuring good customer outcomes The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Hard Skills** Experience of working in a customer-focussed and customer-driven environment (Required) Good working knowledge of Microsoft applications (e.g. Excel, Outlook, Word, Teams) (Required) Previous experience within Insurance products and services (Preferred)Experience following verbatim scripts and the ability to take direction within a regulated environment (Preferred) **Soft Skills** Strong active listening skills, with the ability to respond with empathy and understanding (Required) Clear and confident verbal communication skills (Required) Ability to adapt your communication style to meet the needs of different customers (Required) Experience supporting customers in vulnerable situations or the ability to recognise vulnerability and respond appropriately (Preferred) The role offers a salary range of **£24,992 to £28,726**, depending on experience. In addition, you’ll receive a **£500 annual cash allowance** to spend across our great range of benefits. You may also be eligible for a **discretionary performance-related bonus scheme**. Final salary and reward details will be confirmed following a successful application and interview process. Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. to shape your career, learn new skills and explore what’s possible across our international network. committed to creating a recruitment experience When applying, please consider the travel distance, time and cost to your chosen office location(s).The role is **35 hours** per week, working across **Monday to Friday** between **8am and 6pm**, and **Saturday 9am to 4pm** (with a requirement to work **1 in 3 Saturdays**). If this sounds like a role you are interested in, then please apply.