Customer Hub Leader: Drive Service & Telesales Excellence

Nfuzion; United Kingdom; On-site; GBP 35,000 - 40,000; Full time

Job summary

A well-established national company in the United Kingdom is seeking a Customer Hub Manager to lead a team at their Peterlee site. This role requires strong leadership skills and a background in managing customer service or telesales teams. Responsibilities include overseeing customer interactions, setting KPIs, and supporting revenue growth. The ideal candidate should possess excellent communication and problem-solving abilities. Benefits include a competitive salary of £35,000–£40,000, along with a pension and company benefits package.

Benefits

Competitive salary

Pension and company benefits

Leadership opportunity

Qualifications

• Proven experience managing a customer service or telesales team of 10+ staff.
• Strong leadership, communication, and coaching skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and manage a team of 10-12 customer service and telesales staff.
• Oversee customer interactions and ensure excellent service.
• Coordinate order processing and dispatch schedules.

Skills

Leadership

Communication

Problem-solving

Customer Service

IT Skills

Tools

Microsoft Office

CRM/order management

Job description

A well-established national company in the United Kingdom is seeking a Customer Hub Manager to lead a team at their Peterlee site. This role requires strong leadership skills and a background in managing customer service or telesales teams. Responsibilities include overseeing customer interactions, setting KPIs, and supporting revenue growth. The ideal candidate should possess excellent communication and problem-solving abilities. Benefits include a competitive salary of £35,000–£40,000, along with a pension and company benefits package.