Customer Experience Specialist — Hybrid (12‑Month FTC)

Santander Consumer USA Inc.; England; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading financial services provider in the United Kingdom is seeking passionate Customer Experience Executives for their Newport Pagnell & Milton Keynes offices. In this hybrid role, you’ll address customer queries and complaints across different channels while adhering to company policies and regulations. The ideal candidate will possess strong communication skills and the ability to manage complex situations. Benefits include a competitive salary of £25,000 - £28,000, 25 days holiday, annual bonuses, and additional perks.

Benefits

Competitive salary

25 days holiday

Annual bonus

Flexible benefit allowance

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes at a reduced rate

Qualifications

• Experience in resolving complex customer queries independently.
• Ability to multitask effectively within a high-pressure environment.
• Strong interpersonal skills and professional demeanor.

Responsibilities

• Handle incoming customer queries and complaints across various channels.
• Document communication and actions accurately.
• Investigate and resolve complaints in compliance with company policies.

Skills

Customer Service experience

Excellent attention to detail

Strong communication skills verbally and in writing

Ability to work under pressure

Job description

A leading financial services provider in the United Kingdom is seeking passionate Customer Experience Executives for their Newport Pagnell & Milton Keynes offices. In this hybrid role, you’ll address customer queries and complaints across different channels while adhering to company policies and regulations. The ideal candidate will possess strong communication skills and the ability to manage complex situations. Benefits include a competitive salary of £25,000 - £28,000, 25 days holiday, annual bonuses, and additional perks.