Customer Experience Specialist — End-to-End Support

Canada Life Group; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services provider in Bristol seeks a Customer Service Representative to enhance customer experiences and deliver exceptional service. You will handle enquiries, resolve complaints, and maintain service excellence within the team. The ideal candidate will have great attention to detail and relevant qualifications. The role offers a competitive salary and benefits package, including a generous pension and opportunities for personal development.

Benefits

Competitive salary

Generous pension scheme

Private medical insurance

Life assurance

Flexible working arrangements

Qualifications

• 5 A*-C GCSEs including English and Maths are essential.
• Proactive attitude and excellent communication skills required.
• Ability to operate under pressure in a fast-paced environment.

Responsibilities

• Manage customer enquiries via telephone and document resolutions.
• Maintain company records to meet legislative and customer needs.
• Investigate and resolve customer complaints efficiently.

Skills

Excellent Customer Service experience

Attention to detail

Excellent written and verbal communication skills

Proactive attitude

Intermediate knowledge of MS Office

Education

Minimum of 5 A*-C GCSEs (including English and Maths)

Award in financial Administration (or willingness to obtain)

Job description

A leading financial services provider in Bristol seeks a Customer Service Representative to enhance customer experiences and deliver exceptional service. You will handle enquiries, resolve complaints, and maintain service excellence within the team. The ideal candidate will have great attention to detail and relevant qualifications. The role offers a competitive salary and benefits package, including a generous pension and opportunities for personal development.