Customer Experience & Services Team Leader

Tarmac Ltd; Wolverhampton; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading construction materials company in Wolverhampton seeks an experienced Sales and Service Team Leader. You will manage customer communications, drive team improvements, and ensure compliance with health and safety policies. The ideal candidate is passionate about customer service and team management, with strong communication skills. This permanent role offers a hybrid work model with flexible hours and several benefits, including bonuses and training opportunities.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Discounts on retailers

Employee Assistance helpline

Training and development opportunities

Qualifications

• Strong team management skills and a passion for driving success.
• Proven track record in customer service and commercial environments.
• Comfortable with challenge and accountability.

Responsibilities

• Lead the Sales and Service team in managing customer communications.
• Drive continuous improvement and team development.
• Ensure accurate data entry and processing for customer interactions.

Skills

Team management skills

Customer service experience

Communication skills

Attention to detail

Can-do attitude

Job description

A leading construction materials company in Wolverhampton seeks an experienced Sales and Service Team Leader. You will manage customer communications, drive team improvements, and ensure compliance with health and safety policies. The ideal candidate is passionate about customer service and team management, with strong communication skills. This permanent role offers a hybrid work model with flexible hours and several benefits, including bonuses and training opportunities.