Customer Experience & Service Improvement Analyst

Quilter Investors Limited; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading wealth management business is seeking a Business Performance Analyst in Southampton. The role caters to individuals new to the industry, emphasizing process improvement and strong analytical skills. Responsibilities include collaborating on service improvements, monitoring KPIs, and contributing to strategic change projects. Candidates should have a positive attitude, excellent communication abilities, and a basic knowledge of Microsoft tools. This is an exciting opportunity to grow within a dynamic team, contributing to better outcomes for customers.

Benefits

182 hours of holiday (26 days)

Private medical insurance

Pension scheme

Life assurance (4x salary)

Income protection (75% salary)

Qualifications

• A keen eye for improving processes and outcomes for customers.
• Able to work independently as well as in a supportive team.
• Willing to build strong business relationships.

Responsibilities

• Understand business operations to improve performance.
• Analyze existing processes to identify inefficiencies.
• Monitor key performance indicators related to customer service.

Skills

Positive outlook

Interest in analytics

Excellent communication skills

Good knowledge of Microsoft packages

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Dynamics

Microsoft Copilot

Job description

A leading wealth management business is seeking a Business Performance Analyst in Southampton. The role caters to individuals new to the industry, emphasizing process improvement and strong analytical skills. Responsibilities include collaborating on service improvements, monitoring KPIs, and contributing to strategic change projects. Candidates should have a positive attitude, excellent communication abilities, and a basic knowledge of Microsoft tools. This is an exciting opportunity to grow within a dynamic team, contributing to better outcomes for customers.