Customer Experience Representative

Cannabis NB Ltd.; Andover; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading cannabis retailer in New Brunswick is seeking a Customer Experience Representative based in Andover. In this role, you will engage with customers to facilitate their product choices and provide them with essential information in a fast-evolving industry. Ideal candidates are bilingual, have a customer-focused approach, and possess a willingness to learn. Offering $21.52 per hour with flexible, occasional hours, this position allows for significant personal and professional development in a supportive environment.

Benefits

Employee Assistance Program

$1000 Health Spending Account after 6 months

Continuous learning opportunities

Qualifications

• 19 years of age or older.
• Bilingual in both official languages is required.
• Supervisory experience is an asset.

Responsibilities

• Welcome customers and support them in finding products.
• Engage in consultative conversations to understand preferences.
• Share accurate information about products.

Skills

Customer-focused approach

Bilingual in both official languages

Inquisitive and eager to learn

Professional and dependable

Flexibility with working hours

Education

Post-secondary education

Job description

Customer Experience Representative (Occasional) - Perth Andover

Customer Experience Representative (Occasional) - Perth Andover

Customer Experience Representative (Occasional)
Cannabis NB

Cannabis NB is New Brunswick’s trusted retailer for the responsible, safe, and educational delivery of cannabis products across the province.

Our Goal: To deliver a world-class customer experience rooted in knowledge, care, and safety.

Our Mission: To provide access to quality‑assured products while empowering customers through meaningful conversations and accurate information.

Our Mandate: To support public education and harm reduction by promoting socially responsible cannabis use across the province.

We are passionate about creating an exceptional customer experience – one built on great conversations, high‑quality products, and a knowledgeable team that genuinely cares. If you’re excited about working in a fast‑evolving industry and helping shape positive customer interactions every day, we’d love to meet you.

About the Role

• Welcome customers and support them in finding products that fit their needs
• Engage in thoughtful, consultative conversations to understand preferences
• Share clear, accurate information about our products
• Promote safe, socially responsible consumption
• Build your expertise through continuous training and learning

You’ll be a great fit for this role if you

• Are inquisitive and eager to learn, adapting positively as the industry evolves
• Take a customer‑focused approach, actively listen, and communicate with confidence
• Enjoy working as part of a supportive, collaborative team
• Are committed to social responsibility and public education
• Are professional, dependable, and flexible with days, evenings, and weekends
• Are 19 years of age or older
• Are bilingual in both official languages (required)
• Have post‑secondary education (asset)
• Bring supervisory experience (asset)

What We Offer

• $21.52 per hour (inclusive of 4% vacation pay and 4% holiday pay)
• Flexible, occasional hours (no minimum guaranteed)
• Employee Assistance Program
• $1000 Health Spending Account after successful completion of a 6‑month probationary period
• Opportunities for continuous learning, skill‑, and professional development

How to Apply

Please submit your resume and cover letter through our online application system.

Candidates selected for further consideration will participate in a competency‑based selection process and may be required to complete additional assessments.

Cannabis NB is proud to be an equal opportunity employer. We are dedicated to reflecting the diverse communities we serve and strive to maintain an inclusive environment where employees feel safe, respected, and supported.