Customer Experience Manager – Post-Completion

Miller Homes; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A homebuilding company in the United Kingdom is seeking a Customer Support Manager to enhance the customer journey post-completion. Responsibilities include ensuring quality standards and effectively communicating with customers for a seamless transition into their new homes. The ideal candidate will possess exceptional communication skills and a passion for customer interaction, alongside the ability to address and analyze customer-reported issues efficiently. This role offers a competitive salary and additional benefits including a company car or allowance.

Benefits

26 days annual leave + public holidays + your birthday off

Opportunity to earn 10% bonus

Company car or car allowance of £5,000

Qualifications

• Proven ability to manage customer journeys post-completion.
• Excellent communication skills to engage effectively with customers.
• Ability to analyze and address defects reported by customers.

Responsibilities

• Own the customer journey after home completion.
• Ensure all new homes meet quality standards.
• Communicate with customers to facilitate smooth settling in.

Skills

Understanding of the New Homes Quality Code

Natural and engaging communication style

Ability to handle difficult customers

Job description

A homebuilding company in the United Kingdom is seeking a Customer Support Manager to enhance the customer journey post-completion. Responsibilities include ensuring quality standards and effectively communicating with customers for a seamless transition into their new homes. The ideal candidate will possess exceptional communication skills and a passion for customer interaction, alongside the ability to address and analyze customer-reported issues efficiently. This role offers a competitive salary and additional benefits including a company car or allowance.