Customer Experience Manager | Free Gym Membership Benefits

Nuffield Health Brentwood; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading UK health charity is seeking a Customer Experience Manager to define and oversee the customer experience strategy at their Moorgate & Shoreditch Fitness and Wellbeing Centres. The ideal candidate will have a strong background in customer experience design and a degree or equivalent experience. Responsibilities include ensuring customer feedback is effectively utilized and establishing standards across the customer journey. The role offers competitive compensation and a comprehensive benefits package.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Demonstrable knowledge and experience in Customer experience and Customer Journey design.
• Good understanding of developing trends in customer experience and expectations.

Responsibilities

• Set standards for customer experience across the whole customer journey.
• Work with Business Insights for customer feedback collection.
• Drive key commercial lines across the Wellbeing Centre.

Skills

Collaborative work

Customer experience design

Verbal communication

Written communication

Education

Honours degree or equivalent

Job description

A leading UK health charity is seeking a Customer Experience Manager to define and oversee the customer experience strategy at their Moorgate & Shoreditch Fitness and Wellbeing Centres. The ideal candidate will have a strong background in customer experience design and a degree or equivalent experience. Responsibilities include ensuring customer feedback is effectively utilized and establishing standards across the customer journey. The role offers competitive compensation and a comprehensive benefits package.