Customer Experience Host: Spark First Impressions & Growth

Arnold Clark Group; Inverness; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive company in Scotland is looking for a Customer Experience Host. You will greet customers and manage inquiries efficiently while maintaining a welcoming environment. Ideal candidates will possess excellent service skills, a friendly telephone manner, and the ability to multitask effectively. This role offers opportunities for career progression and a vibrant workplace culture that values inclusivity and collaboration.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Excellent customer service skills required.
• Ability to manage phone enquiries efficiently.
• Organizational skills to keep customer areas presentable.

Responsibilities

• Act as the first point of contact for customers.
• Manage a large volume of customer calls.
• Ensure customer areas are tidy and welcoming.
• Collaborate with all departments within the branch.
• Provide exceptional customer care.

Skills

Fantastic telephone manner

Excellent interpersonal skills

Genuine interest in delivering service

Confidence to work independently

Highly organised with multi-tasking ability

Tools

Cisco telephony

Microsoft Office

Excel

Job description

A leading automotive company in Scotland is looking for a Customer Experience Host. You will greet customers and manage inquiries efficiently while maintaining a welcoming environment. Ideal candidates will possess excellent service skills, a friendly telephone manner, and the ability to multitask effectively. This role offers opportunities for career progression and a vibrant workplace culture that values inclusivity and collaboration.