Customer Experience Executive - 12-Month FTC (Hybrid)

Santander Consumer plc; Milton Keynes; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading financial services company in the UK is seeking passionate Customer Experience Executives for a 12-month fixed term contract in Milton Keynes. Responsibilities include addressing customer queries via phone, email, and chat, and providing comprehensive support to ensure customer satisfaction. Ideal candidates should have strong communication skills and a keen ability to resolve issues. The role includes a hybrid work model after initial training. A competitive salary of £25,000 - £28,000 and various attractive benefits are offered.

Benefits

Competitive salary

25 days holiday per annum

Annual bonus

Flexible benefit allowance

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes at reduced rates

Qualifications

• Positive, enthusiastic outlook and receptive to change.
• Ability to work under pressure and meet deadlines.
• Planning and organizing skills to manage workload.

Responsibilities

• Handle customer queries and complaints via multiple communication methods.
• Provide exceptional service and treat customers fairly.
• Investigate and resolve customer complaints in compliance with regulations.

Skills

Customer Service experience

Telephone & call handling skills

Excellent attention to detail

Strong communication skills verbally and in writing

Job description

A leading financial services company in the UK is seeking passionate Customer Experience Executives for a 12-month fixed term contract in Milton Keynes. Responsibilities include addressing customer queries via phone, email, and chat, and providing comprehensive support to ensure customer satisfaction. Ideal candidates should have strong communication skills and a keen ability to resolve issues. The role includes a hybrid work model after initial training. A competitive salary of £25,000 - £28,000 and various attractive benefits are offered.