Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Thurso

tendersglobal; Thurso; On-site; GBP 20,000 - 30,000; Full time

Job summary

tendersglobal is seeking a Customer Experience Advisor in Thurso to enhance customer interactions. This full-time role involves assisting customers with transactions, developing relationships, and identifying improvements in customer service. Ideal candidates will excel in communication and have a strong customer service background, with a proactive approach and teamwork skills.

Benefits

£500 annual cash allowance for benefits

25 days' holiday plus bank holidays

Performance-related bonus

Healthcare benefits

Pension contributions

Qualifications

• Proven ability to deliver outstanding customer service face-to-face or via telephony.
• Effective communication skills to understand customer needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with transactions, queries, and servicing.
• Developing customer relationships and solutions.

Skills

Customer Service

Communication Skills

Teamwork

Flexibility

Proactive Approach

Job description

Job title:

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Thurso

Company

Santander

Job description

Join our community as a Customer Experience Advisor at Santander in Thurso, United Kingdom. You will be the friendly face and voice of Santander, helping customers with transactions, technology, and safeguarding against fraud. The role involves supporting customers both in-branch and over the phone, building relationships, and continuously improving the customer experience.

Responsibilities include:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with transactions, queries, and servicing
• Answering calls in our contact centre
• Developing customer relationships and solutions
• Enhancing your knowledge of products and services
• Identifying improvements to the customer experience

Requirements:

• Proven ability to deliver outstanding customer service face-to-face or via telephony
• Effective communication skills to understand customer needs

Preferred qualities include a desire to exceed customer expectations, teamwork skills, flexibility, adaptability, and a proactive approach to work.

The role is full-time, permanent, based in Thurso, working 35 hours from Monday to Saturday, between 8:00 am and 6:00 pm.

Benefits include:

• £500 annual cash allowance for benefits
• 25 days’ holiday plus bank holidays, increasing after 5 years
• Performance-related bonus
• Healthcare benefits, digital health services, wellbeing programs
• Contributions to pension, protection insurance, and share plans

Next steps:

If interested, please apply via the provided contact email. Assistance in the application process is available upon request.

Additional information:

This job is active and based in Highland. The posting date is August 9, 2025. Please mention where you saw this job posting in your application.