Customer Experience Advisor & Retail Banking

Santander UK plc.; Ramsgate; On-site; GBP 23,000 - 27,000; Part time

Job summary

A leading financial services provider is seeking a Customer Experience Advisor in Ramsgate. You will be the face and voice of the company, assisting with customer transactions and queries. Ideal candidates will have strong communication skills and a desire to exceed customer expectations. This role offers a starting salary of £24,000 plus benefits and a chance for growth within the organization, supporting customer needs in a fast-paced environment.

Benefits

25 days holiday plus bank holidays

Pension contributions

Healthcare benefits

Volunteering opportunities

Flexible working hours

Qualifications

• Proven ability to deliver outstanding customer service face-to-face or on the phone.
• Effective communication to understand customer needs.
• Desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers.
• Assisting with transactions, queries, and servicing.
• Building relationships and finding solutions for customers.

Skills

Customer service

Effective communication

Teamwork

Flexibility

Problem-solving

Job description

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, manufacturer, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals at all levels to take a proactive and responsible approach toward risk management.

jahse transactions... Retail & Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Customer Experience Advisor based out of Ramsgate Branch, working Falsy the, working 28 hours per week, on a rota’d basis Monday to Saturday, between 8am and 6pm.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll act as a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close‑kn team. You’ll be totally flexible in your approach and comfortable with a broad range of activities, so you’ll thrive on the variety this gives medida and take satisfaction for operating in a multi‑skili environment. You’re the eyes and ears of our business after all.

We’re shaping the way we work through innovation, cutting‑edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What You’ll Bring

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Proven ability to deliver outstanding customer service either face‑to‑face or telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs(panel inversion) (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)

WE VALUE YOUR IMPACT

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits ↑. Include salary where authorised
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay up to 12.5% of salary if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you can request staff versions of our products like the Edge Current Accounts and Credit Cards with no fees, and apply to many other deals and discounts in Santander products and services.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Well‑being that goes beyond work — we work with a range of well‑being partners across the four pillars of well‑being (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored well‑being support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
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LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone across regardless of age, gender, disability, civil status, race, religion or sexual orientation.

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