Customer Experience Advisor | Retail Banking (Cardiff)

Santander UK plc.; United Kingdom; On-site; GBP 24,000; Full time

Job summary

A major UK bank is seeking a Customer Experience Advisor at their Cardiff Queen Street Branch. The role involves providing outstanding customer service both in branch and over the phone, assisting with day-to-day transactions, and developing solutions for customers' needs. Successful candidates will possess strong communication and team working skills, and be adaptable to varying responsibilities. The position offers a starting salary of £24,000, generous holiday allowance, and various employee benefits in a supportive environment.

Benefits

Starting salary of £24,000

25 days’ holiday plus bank holidays

Voluntary healthcare benefits

Pension contribution

Wellbeing support

Flexibility for life stages

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or via telephony.
• Effective communication skills to truly understand customer needs.
• A genuine desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Team working skills

Adaptability

Job description

A major UK bank is seeking a Customer Experience Advisor at their Cardiff Queen Street Branch. The role involves providing outstanding customer service both in branch and over the phone, assisting with day-to-day transactions, and developing solutions for customers' needs. Successful candidates will possess strong communication and team working skills, and be adaptable to varying responsibilities. The position offers a starting salary of £24,000, generous holiday allowance, and various employee benefits in a supportive environment.