Customer Experience Advisor – Resolve & Delight

YTL Construction UK; Nailsea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service provider in Nailsea is seeking a Customer Relations Adviser to join their team. In this rewarding role, you will help customers with inquiries and complaints, ensuring an exceptional service experience. The company values customer focus, strong communication, and team collaboration. Benefits include competitive salary, generous holiday entitlement, pension contributions, and opportunities for career progression. Join a supportive environment where your development is prioritized.

Benefits

25 days' holiday

Up to 20% pension contribution

Performance related bonus

Healthcare package

Life assurance

Paid community day

Qualifications

• Natural customer focus and positive attitude is essential.
• Ability to resolve complaints and make decisions independently.
• Strong willingness to assist and help others.

Responsibilities

• Provide exceptional customer experience through various channels.
• Investigate and resolve customer complaints effectively.
• Collaborate with team members for improved customer journeys.

Skills

Customer focused

Excellent verbal communication

Excellent written communication

Attention to detail

Team collaboration

Job description

A leading customer service provider in Nailsea is seeking a Customer Relations Adviser to join their team. In this rewarding role, you will help customers with inquiries and complaints, ensuring an exceptional service experience. The company values customer focus, strong communication, and team collaboration. Benefits include competitive salary, generous holiday entitlement, pension contributions, and opportunities for career progression. Join a supportive environment where your development is prioritized.