Customer Experience Advisor

LGBT Great; Cardiff; Hybrid; GBP 19,000 - 24,000; Full time

Job summary

A prominent organization in customer service is seeking a Customer Experience Advisor in Cardiff. The role involves providing a first-class experience to customers via phone, requiring strong communication and empathy. The position offers a salary of £23,525, a supportive work environment, and benefits including a performance-related bonus and private medical insurance for permanent employees.

Benefits

Annual performance-related bonus

Generous pension contribution

Life assurance

Private medical insurance

At least 25 days holiday

Electric car scheme

Employee discounts

Qualifications

• Ability to provide first-class customer experience.
• Experience in a customer-facing role is preferred.
• Willingness to learn the L&G way during induction.

Responsibilities

• Answer inbound phone calls from customers.
• Provide empathetic support for vulnerable customers.
• Ensure accurate correspondence and follow-up.

Skills

Strong communication skills

Empathy

Resilience

Administration skills

Confidence in using technology

Tools

MS Office

Job description

APPLY HERE

We’re recruiting for Customer Experience Advisor's to join our Retail Customer Services Teamwith a starting salary of£23,525.

Our phone lines are open between 8am-7pmMonday- Friday (some areas of the business vary in hours so you may work different hours to these started).You’ll work35 hoursduring our opening times working 3 days from home and 2 days in our Cardiff office.

Our Customer Service teams are made up of professionals from different backgrounds includingcall centre, retail, hospitality, and sales. Please use the below link to apply:

https://smrtr.io/sqQ3m

What you'll be doing:

• You’ll be working in one of our lively and dynamic contact centres, answering inbound phone calls from our customers
• You’ll provide customers with a first-class experience during every interaction
• Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient
• Delivering a personable service to our customers, supporting our customersneeds accurately on a right first time basis, ensuring next stages are understood and that any correspondence is effective and accurate
• Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture
• For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General

What we're looking for:

• The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in our full-time office-based induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients
• People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful
• Strong communication and administration skills and passion to support customers, whatever their personal circumstances
• Confidence in using a desktop or laptop and experienced in using MS Office

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

APPLY HERE