Customer-Driven Team Leader for Store Success

Co-Operative Energy Ltd; Bicester, Woolwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail cooperative in the United Kingdom is seeking a dedicated Team Leader to enhance store performance and customer experience. The successful candidate will coach and coordinate team members, ensuring they meet store targets while providing exceptional service. Responsibilities include handling customer complaints, fostering team motivation, and leading daily operations, including evenings and weekends. Enjoy great perks like employee discounts and generous annual leave.

Benefits

Employee Discounts up to 60% off Childcare

30 Days Annual Leave, rising with service

Health and Wellbeing Programmes

Full Training and Accredited Development Plans

Enhanced Maternity, Paternity and Family leave

Qualifications

• Strong customer service skills with a focus on store experience.
• Ability to motivate and support team members in challenging times.
• Confidence in handling customer complaints professionally.

Responsibilities

• Provide support to managers in driving store targets.
• Lead the team to ensure a fantastic store experience.
• Deal with customer complaints effectively.

Skills

Customer focused

Team leadership

Communication

Resilience

Job description

A leading retail cooperative in the United Kingdom is seeking a dedicated Team Leader to enhance store performance and customer experience. The successful candidate will coach and coordinate team members, ensuring they meet store targets while providing exceptional service. Responsibilities include handling customer complaints, fostering team motivation, and leading daily operations, including evenings and weekends. Enjoy great perks like employee discounts and generous annual leave.