Customer Delivery Driver

apetito; Great Dunmow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading meal delivery service in Great Dunmow seeks dedicated drivers to deliver frozen meals. This full-time position involves working 40 hours per week and requires a customer-centric attitude. You will ensure timely delivery and exceptional service while working in a coldstore environment. The role offers £13.05 per hour, with an increase to £13.45 in 2025, plus bonuses and benefits. Join a passionate team committed to making a difference in customers' lives.

Benefits

Bonus

Company benefits

Qualifications

• Must be willing to work in cold conditions and wear protective clothing.
• Ability to interact positively with customers.
• Experience in driving and customer service is advantageous.

Responsibilities

• Deliver frozen meals to customers in a timely manner.
• Pick orders within the coldstore.
• Use the app to update customer deliveries.
• Provide exceptional customer service.
• Conduct pre-shift inspections of the van.
• Drive safely and responsibly.
• Clean and refuel the van as needed.
• Contact the office with discrepancies or delays.
• Maintain customer confidentiality.
• Assist the office and picking team as required.

Skills

Excellent customer service

Safe driving

Teamwork

Job description

£13.05 per hour (£13.45 per hour from 1st May 2025) + bonus + company benefits.

• Location: UK-Essex-Dunmow |
• Contract type: Permanent (Full-Time) |
• Closing date: 27th January 2026

Overview

This position is working 40 hours per week, any 5 in 6 days including bank holidays.

Our drivers are the face of our business and their interaction with our customers is crucial to our success.

In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.

Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.

You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.

We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.

£13.05 per hour (£13.45 per hour from 1st May 2025) + bonus + company benefits.

Who we bancada

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Responsibilities

• Deliver frozen meals to our customers in a timely manner
• Picking orders within the coldstore
• Using our app to update customers deliveries
• Delivering exceptional customer service at all times
• Undertake pre-shift inspection of your van
• Drive safely, responsibly and within the law
• Clean and refuel your van as and when needed
• Contact the office with any discrepancies or delays
• Ensure customer confidentiality
• Helping the office team and picking team when required%;