Customer Complaints Specialist - Healthcare (Glasgow)

Optical Express Group; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare service provider in Glasgow is seeking a Customer Services Executive for complaints resolution. The successful candidate will manage customer complaints with professionalism and empathy, ensuring every customer feels valued. Responsibilities include investigating issues, drafting responses, and maintaining accurate records. Ideal applicants will have strong customer service experience, excellent written communication skills, and the ability to handle sensitive conversations. The role comes with a competitive salary and generous benefits.

Benefits

29 days annual leave

Free Laser Eye Surgery

Discounted eyewear

Qualifications

• Experience in customer service, preferably in healthcare or regulated environments.
• Strong background in handling and resolving complaints.
• Excellent written communication skills with attention to detail.

Responsibilities

• Handle customer complaints and escalations via phone, email, and letters.
• Investigate issues and liaise with clinical teams for information.
• Draft high-quality response letters reflecting company tone.

Skills

Customer service experience

Complaints handling

Excellent written communication

Empathy

Proficient in Microsoft Office

Understanding of GDPR

Tools

CRM systems

Job description

A leading healthcare service provider in Glasgow is seeking a Customer Services Executive for complaints resolution. The successful candidate will manage customer complaints with professionalism and empathy, ensuring every customer feels valued. Responsibilities include investigating issues, drafting responses, and maintaining accurate records. Ideal applicants will have strong customer service experience, excellent written communication skills, and the ability to handle sensitive conversations. The role comes with a competitive salary and generous benefits.