Customer-Centric Hire Controller — Branch Ops Leader

MEP Hire; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading tool hire business in Leicester is seeking a Hire Controller to join their operational branch team. The role focuses on delivering exceptional customer service, maximising hire and sales revenue, and ensuring the safe loading of vehicles. Candidates should have a strong customer service background, effective communication skills, and a valid driving licence. This permanent, full-time position offers competitive salary and various employee perks including annual leave, discounts, and development opportunities.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Free Tool Hire

Life Assurance cover

Share save scheme

Cycle to work scheme

Gym discounts

Health Shield discounts

Qualifications

• Experience in delivering excellent customer service.
• Awareness of the importance of service delivery.
• Ability to influence and empathise with customers.

Responsibilities

• Be the first point of contact for customers.
• Maximise hire and sales revenue.
• Ensure vehicles are loaded safely.

Skills

Customer service

Commercial awareness

Effective communication

Attention to detail

IT skills

Knowledge of local area

Valid driving licence

Knowledge of hire industry

Knowledge of equipment

Job description

A leading tool hire business in Leicester is seeking a Hire Controller to join their operational branch team. The role focuses on delivering exceptional customer service, maximising hire and sales revenue, and ensuring the safe loading of vehicles. Candidates should have a strong customer service background, effective communication skills, and a valid driving licence. This permanent, full-time position offers competitive salary and various employee perks including annual leave, discounts, and development opportunities.