Customer Care - Full Time - Fosse Park, Leicester LE19 1HX

McDonald's; Leicester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A well-known fast-food brand is seeking a Customer Care Assistant in Leicester. In this role, you will be responsible for customer interactions and maintaining a welcoming atmosphere within the restaurant. The ideal candidate will be friendly, courteous, and possess effective communication skills, ensuring customer satisfaction in a fast-paced environment. This position offers a range of benefits including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Ability to maintain positive communication with customers.
• Capacity to work efficiently and productively in a fast-paced environment.
• Experience in customer service is beneficial.

Responsibilities

• Deal with customers and ensure the customer area runs smoothly.
• Make children feel welcome and assist with special events.
• Maintain cleanliness in the dining area and bathrooms.

Skills

Effective communication skills

Attentive listening

Teamwork

Friendly and courteous behavior

Job description

McDonald’s UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more...........