Customer Care Executive-Breckland

Serco Group plc; United Kingdom; Hybrid; GBP 26,000; Full time

Job summary

A leading public service provider in the United Kingdom is seeking a Customer Service Executive for a 6-month fixed term contract. The role involves handling calls from residents, taking payments, and completing admin tasks. Ideal candidates will have prior customer service experience and possess strong communication skills. This position offers a salary of £25,625 per annum plus benefits including a contributory pension scheme and various discounts. Flexible working hours are available.

Benefits

22 days annual leave including bank holidays

Up to 6% contributory pension scheme

Serco discounts on various services

Interesting and varied work

Qualifications

• Prior experience within a customer service and office environment.
• Confidently follow established procedures and processes.

Responsibilities

• Handle inbound and outbound calls to residents.
• Take payments and raise worksheets.
• Monitor emails and complete admin tasks as part of the team.

Skills

Strong communication skills

Attention to detail

Great active listening skills

Patient and empathetic attitude

Strong time management and organisational skills

Adaptability and flexibility

Comfortable working in fast‑paced environments

Computer literacy

Maintain good customer relations

Meet personal targets and work towards team targets

Job description

Location: Watton, IP25 6JB

Job Type: 6 month fixed term contract

Working Hours: Monday - Friday between the hours of 8am-6pm, flexible working during operational hours

Salary: £25,625.00 per annum plus excellent benefits

Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard‑working and friendly department that provide the very best levels of customer service.

Your Main Responsibilities

• Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
• Taking payments
• Raising worksheets
• As part of this you will monitor emails daily and complete admin tasks as a team.

What You’ll Need

• Prior experience within a customer service and office environment
• You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

• Strong communication skills
• Attention to detail
• Great active listening skills
• A patient and empathetic attitude
• Strong time management and organisational skills
• Adaptability and flexibility
• Comfortable working in fast‑paced environments
• Computer literacy
• Maintain good customer relations.
• Meet personal targets and work towards team targets

What We Offer

• 22 days annual leave including bank holidays
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, Merlin Entertainment, online shopping, mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.