Customer Care

McDonald's; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading global fast-food chain is seeking a Customer Care Assistant to ensure a welcoming atmosphere and high standards in the restaurant. Responsibilities include dealing with customers, maintaining cleanliness, and working effectively within a team. Candidates should possess effective communication skills and maintain high energy levels. This role offers various benefits including holiday pay, meal allowances, and employee discounts. Join a nurturing environment focusing on respect and inclusion.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Must have effective communication skills including attentive listening.
• Friendly, welcoming, and helpful behavior is essential.
• Ability to work as part of a team while maintaining high energy levels.

Responsibilities

• Deal with customers and ensure smooth operations in customer areas.
• Maintain cleanliness in dining areas and toilets.
• Establish positive communication and report on customer satisfaction.

Skills

Effective communication skills

Teamwork

Friendly and courteous behavior

Ability to maintain high energy levels

Job description

Rates of Pay

16-17 Years £9.30

18 Years & Older £12.26

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........