Customer Care Coordinator

Holland & Barrett; Malmesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent UK housebuilder is looking for a Customer Care Coordinator to enhance customer satisfaction by providing support and resolving issues effectively. The ideal candidate will have strong communication skills, attention to detail, and previous experience in customer care. Responsibilities include coordinating appointments and liaising with homeowners to ensure timely responses to their concerns. This role offers a supportive environment where your contributions will matter and your career will develop.

Benefits

Health Care

Life Cover & Contributory Pension

Bonus

Employee Benefits Platform

Commitment to diversity and inclusion

Qualifications

• Previous Customer Care experience within a fast-paced environment.
• Ability to remain calm and focused in pressurized situations.
• Knowledge of COINS is an advantage but training will be provided.

Responsibilities

• Provide effective support function to homeowners.
• Professional communication with customers regarding defects.
• Coordinate appointments, labor, and parts to address customer problems.

Skills

Excellent communication skills

Attention to detail

Proactive problem-solving skills

IT literacy (Word, Excel, Outlook)

Customer Care experience

Tools

COINS

Job description

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

We’re one of the UK’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.

At Persimmon, we don’t just build homes — we build careers. When you join us as a Customer Care Coordinator, you’ll benefit from:

• 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• ***Health Care
• Life Cover & Contributory Pension
• Bonus
• Employee Benefits Platform – giving you access to high‑street discounts, wellbeing support, and more
• Committed to diversity, inclusion, and empowering your development

What is the role?

The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

What you’ll do as a Customer Care Coordinator

• Providing an effective support function to our homeowners
• Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
• Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
• Responding to incoming communications from homeowners in accordance with company guidelines
• Issuing works orders to maintenance operatives and sub‑contractors and monitoring progress through to completion
• Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team

What experience do I need?

• Previous Customer Care experience within a fast paced and busy environment
• Experience within the housing or construction industry is desired but not essential
• The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
• The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
• You must be IT literate, with a good working knowledge of Word, Excel and Outlook
• Knowledge of COINS is an advantage but not essential as training will be provided