Customer Care Champion – Weekday Evenings (Leicester)

Otis Worldwide Corporation; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global service company is seeking a Customer Care Champion for their Leicester location. This role involves managing inbound and outbound calls, ensuring timely work order dispatch, and capturing customer information in CRM systems. The ideal candidate will possess excellent communication skills and a passion for providing outstanding customer service. This position operates Monday through Friday from 4pm to 8pm, and candidates should be able to thrive under pressure while maintaining team collaboration standards.

Qualifications

• Must be passionate about excellent customer service.
• Excellent written and verbal communication skills are required.
• Ability to work under pressure to deliver business commitments.

Responsibilities

• Manage inbound and outbound calls from Technicians, Service Account Managers and Customers.
• Dispatch work orders within the agreed process and timeframe.
• Ensure job and customer information is captured in CRM.
• Follow procedures when answering alarm calls.
• Manage the OtisLine email inbox.

Skills

Excellent written and verbal communication skills

Passionate about excellent customer service

Ability to work under pressure

Team player

Job description

A global service company is seeking a Customer Care Champion for their Leicester location. This role involves managing inbound and outbound calls, ensuring timely work order dispatch, and capturing customer information in CRM systems. The ideal candidate will possess excellent communication skills and a passion for providing outstanding customer service. This position operates Monday through Friday from 4pm to 8pm, and candidates should be able to thrive under pressure while maintaining team collaboration standards.