Customer Care Assistant - £12.26*PH

McDonald's; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global fast-food brand is seeking a Customer Care Assistant to create a welcoming atmosphere for guests. Responsibilities include exceeding customer service expectations and maintaining high standards of cleanliness in the restaurant. Essential skills include effective communication and teamwork. The role comes with a comprehensive benefits package, including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Qualifications

• Ability to maintain a friendly and welcoming demeanor.
• Strong listening and communication skills.
• Capability to work as part of a team.

Responsibilities

• Welcome customers to the restaurant.
• Deliver high standards of service and cleanliness.
• Participate in training and adhere to safety procedures.

Skills

Friendly behavior

Effective communication

Teamwork

High energy levels

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Join us and you'll become part of a team, that works together to provide the best customer experience.

If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant.

As a Customer Care Assistant, you will be the friendly face who welcomes our customers to our restaurant. Working predominantly in the dining area, you will be responsible for exceeding hospitality expectations, by making it special for all of our guests. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. You will need to complete tasks and activities in line with training, company guidelines and management direction and follow all workplace safety, security and food hygiene procedures.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more....