Customer Care Assistant

McDonald's; United Kingdom; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading fast-food restaurant in the United Kingdom seeks a Customer Care Assistant to act as the face of the restaurant. Responsibilities include handling customer inquiries, ensuring a welcoming atmosphere, and maintaining high standards of cleanliness. Ideal candidates should possess effective communication skills and a friendly demeanor. This role is crucial in creating a positive experience for customers while working as part of a team and keeping management informed about customer satisfaction. A variety of benefits are offered.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Online brands

and much more

Qualifications

• Ability to maintain high energy levels whilst working efficiently.
• Attentive listening and face-to-face verbal communication.
• Natural friendly, welcoming, and courteous behavior.

Responsibilities

• Deal with customers and ensure the customer areas run smoothly.
• Create a warm and welcoming atmosphere in the restaurant.
• Keep manager informed about customer satisfaction.

Skills

Effective communication skills

Ability to connect with customers

Friendly and helpful behavior

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts
• Online brands
• and much more