Customer Care Advisor – Hybrid, Flexible Hours, Great Benefits

CVS Limited; Diss; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading veterinary service provider is seeking both full-time and part-time Customer Care Advisors in Diss. The role involves responding to customer queries via phone and chat, striving for service excellence. Ideal candidates are people-oriented, possess outstanding communication skills, and can engage effectively with customers. This position offers a salary of £12.21 per hour, flexible working options after initial training, and various benefits including generous holiday allowances and professional development opportunities.

Benefits

Up to 6.6 weeks holiday

Flexible benefits like GymFlex

Heavily discounted pet healthcare

Continued professional development

Qualifications

• Experience in a customer service role is preferred.
• Ability to manage multiple systems during calls.
• Strong verbal and written communication skills.

Responsibilities

• Answer telephone calls and live chats throughout the day.
• Resolve customer issues efficiently.
• Accurately record details of enquiries.

Skills

Communication skills

Active listening

IT skills

Customer engagement

Job description

A leading veterinary service provider is seeking both full-time and part-time Customer Care Advisors in Diss. The role involves responding to customer queries via phone and chat, striving for service excellence. Ideal candidates are people-oriented, possess outstanding communication skills, and can engage effectively with customers. This position offers a salary of £12.21 per hour, flexible working options after initial training, and various benefits including generous holiday allowances and professional development opportunities.