Customer Assistant

Marks & Spencer Plc; Tring; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is seeking a Customer Assistant to champion their high-quality food products. You will deliver exceptional service, engage proactively with customers, and keep the store environment inviting. Strong customer service skills, flexibility, and digital confidence are essential. The ideal candidate is passionate about food and ready to go above and beyond to enhance customer satisfaction.

Qualifications

• Must be 18 or older due to early morning shifts.
• Passion for knowledge about food products.
• Ability to work flexibly across different areas of the store.

Responsibilities

• Serve customers efficiently at service points.
• Keep shelves stocked and the store tidy.
• Engage proactively with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Attention to detail

Adaptability

Job description

Working Pattern

Week 1:

Thurs: 05:00-12:00

Sat: 05:00-12:00

Week 2:

Sun: 06:00-13:00

Fri: 05:00-12:00

Under 18 Disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Job Overview

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S food products and are excited to share it with our customers.

You’ll be a brand ambassador who’s ready to recommend our newest food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S our customers don’t wait; you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, concassage to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks Krä and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We’ll give you the training toLayout all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and ಅಥವಾ managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone’s Welcome

Inclusion, Diversity and Equal Opportunities

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.