Customer Assistant Clothing & Home Marks & Spencer

Zip Hustle; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent retail company in Greater London is seeking customer service professionals to deliver exceptional shopping experiences. Responsibilities include engaging with customers, maintaining high presentation standards, and achieving sales targets. Applicants should have solid customer service skills, be familiar with digital tools, and demonstrate adaptability to change. The position offers flexible working hours and opportunities for skills development within a supportive team environment.

Qualifications

• Able to serve customers brilliantly both on the shop floor and at service points.
• Skilled in maintaining presentation standards and keeping the store tidy.
• Must know daily sales targets and promotional strategies.

Responsibilities

• Deliver exceptional customer shopping experiences.
• Engage with customers to understand their needs.
• Complete daily tasks efficiently and according to SOPs.

Skills

Customer service efficiency

Attention to detail

Digital tool utilization

Sales skills

Good communication

Ability to adapt to change

Job description

2 x 8 Hour Vacancies

Working Hours:

• Monday 17:00- 21:00
• Wednesday 17:00 – 21:00

Purpose

To deliver a great shopping experience for their customers, putting customers before task every time

Champion new ways of working within stores through an open mindset and positive attitude

Complete tasks and processes that deliver ‘best in town’ standards

Serve and sell across all channels brilliantly well

Bethe voice of our customer to help us continually improve

Key Accountabilities

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

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Understands how M&S operates, its strategy, future and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good Knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership

BIG