Customer Assistant

Bada Bingo; Coventry; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A regional entertainment company is looking for a Customer Assistant in Coventry. The role involves providing exceptional customer service, building rapport, and assisting in various areas of the club. Candidates should have experience in a customer-facing role, excellent communication skills, and the ability to handle cash. An emphasis on maintaining a safe gambling environment is essential. This part-time position offers evening and weekend shifts with numerous benefits including training, discounts, and wellness apps.

Benefits

Mental health wellbeing app access

Employee recognition scheme

Digital learning platform access

In-house training opportunities

Staff discount on services

Life assurance

Pension scheme

Qualifications

• Experience in customer service preferably in hospitality or leisure.
• Outstanding communication skills adaptable to situations.
• Basic numeracy knowledge.

Responsibilities

• Provide exceptional service to customers.
• Maintain high standards of club presentation.
• Create a safer gambling environment.

Skills

Customer service

Communication skills

Cash handling

Job description

Overview

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

We are particularly interested in speaking with candidates that have a catering/cooking background. Join us as a Customer Assistant in our Coventry SavoyClub offering a 16hour contract which includesevenings and weekends working until 1am.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+