Customer and Trading Manager - Nightshift

Sainsbury’s Group; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the United Kingdom is looking for a Customer and Trading Manager for the nightshift. The role involves leading replenishment and ensuring store operations are ready for customers. Ideal candidates will have experience in a fast-paced environment, excel in team leadership, and demonstrate a strong commitment to customer service. This full-time position offers a competitive salary, team leadership opportunities, and a supportive work environment.

Benefits

10% discount after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships and more

Qualifications

• Track record of delivering excellent customer service and coaching others.
• Previous line management responsibilities in a fast-paced environment.
• Operational leadership skills during senior management absence.

Responsibilities

• Lead a team for overnight replenishment and store operations.
• Ensure excellent standards by morning for customer readiness.
• Manage performance and scheduling of team members.

Skills

Customer service

Leadership

Performance management

KPI monitoring

Adaptability to night shifts

Job description

Overview

Customer and Trading Manager - Nightshift role at Sainsbury's. This position involves leading overnight replenishment and store operations to ensure readiness for customers in the morning.

Lead in our stores with bold leadership, a passion for service and an eye for opportunity. You’ll empower teams to raise the bar on product availability, safety standards, and seamless daily operations.

What you’ll be doing

• Lead a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
• Often run a full store operation overnight, responsible for the full shift and the safety and wellbeing of colleagues.
• Ensure standards are excellent come morning so we’re ready to serve customers.
• People management is a big part of the role, including performance and capability management, disciplinaries and ensuring scheduling and pay accuracy.

Nightshift work is full-time over 4 nights, with a £4,500 premium on top of base salary. Night shifts typically run from 22:00 until 08:00.

What makes a great nightshift manager

• Comfortable with nightshift work and able to adapt to its physical and mental demands while maintaining a safe, healthy environment for the team.
• Previous line management responsibilities in a fast-paced, operational environment.
• Resilience to the mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Experience delivering and monitoring KPIs or other performance indicators.
• Ability to manage disciplinaries and other employee relations issues.
• Leads operations and is comfortable operating alone in the absence of more senior management.
• Values inclusivity in all actions.

Essential Criteria

• Track record of delivering excellent customer service and coaching others to do the same.
• Experience leading a team in a fast-paced, customer-facing environment with motivated performance and smooth operations.
• Operational leadership skills, including responsibility for store operations when senior managers are absent.
• Demonstrated success in meeting or exceeding KPIs across sales, availability, customer satisfaction or colleague engagement.
• Experience managing employee relations issues, including performance and absence management.
• Desirable: has worked night shifts in a high-volume, operational environment and created a safe, supportive atmosphere for the team during out-of-hours trading.

Working for us has great rewards

• Salary depends on experience, store size, complexity and location.
• Discount card – 10% discount after four weeks, increasing to 15% on Fridays and Saturdays; 15% off at Argos on every pay day.
• An annual bonus scheme based on performance.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – employer contributions matched between 4-7.5%.
• Sainsbury’s share scheme – discounted investment opportunity.
• Wellbeing support – emotional, counselling, legal and financial advice.
• Colleague networks and development opportunities, including mentorship, training and career progression.
• Cycle to Work scheme to hire a bike and equipment.
• Special offers on gym memberships, restaurants, holidays, vouchers and more.

An inclusive place to work and shop

We are committed to being an inclusive retailer where every colleague can reach their potential and every customer feels welcome. We may offer enhanced discretionary leave for families and support for carers. Our networks promote true representation and we provide development opportunities, mentorship, training and progression paths. We celebrate diversity through initiatives and events. If you would like to learn more, please view our commitment to inclusivity.

If you require reasonable adjustments during application or interview, please let us know and we will support you.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Retail