Customer and Trading Manager - Convenience

Sainsbury’s Group; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK retailer is seeking a Customer and Trading Manager to lead store operations, focusing on product availability and customer service. The ideal candidate will have experience in managing teams, delivering KPIs, and ensuring operational excellence. This full-time role offers numerous benefits including employee discounts and a performance-based bonus scheme, aimed at motivating and developing retail excellence.

Benefits

10% discount on shopping after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension with employer contributions

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships and more

Qualifications

• A track record of delivering brilliant customer service.
• Experience of leading a team in a fast-paced, operational environment.
• Operational leadership skills in the absence of more senior managers.
• Proven success in meeting KPIs like sales and customer satisfaction.
• Experience managing performance and absence issues.

Responsibilities

• Ensure the store operates smoothly every day.
• Take responsibility for daily store operations.
• Manage a team to complete tasks efficiently and safely.
• People management and performance coaching.
• Support other stores when needed.

Skills

Customer service delivery

Team leadership

Operational management

KPI achievement

Employee relations management

Job description

Overview

Customer and Trading Manager - Convenience

Leading in our stores — our management teams don’t just run stores, they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. This role focuses on product availability, safety standards, and delivering seamless daily operations, with a hands-on, changemaker approach.

Responsibilities

• Working closely with a small team of managers to ensure the store runs like clockwork every day.
• Taking responsibility for the day-to-day running of the store, often being the only manager accountable for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
• Support across close-knit networks of convenience stores, including helping another store when needed.

What makes a great Customer & Trading Manager

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and is comfortable operating alone in the absence of more senior management.

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — responsibility for store operations in the absence of more senior managers.
• Proven success in meeting or exceeding KPIs — such as sales, availability, customer satisfaction, or colleague engagement.
• Experience managing employee relations issues, including performance and absence management.

Benefits

• Discount card – 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. Increases to 15% discount at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on performance.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – employer contributions matched between 4% and 7.5%.
• Sainsbury’s share scheme – invest at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks to help fulfil potential.
• Cycle to Work scheme to hire a bike and equipment, with tax/NIC savings.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Inclusion and support

We are committed to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. Colleagues may be entitled to enhanced discretionary leave for families and support for carers. We provide resources to help understand roles and team effectiveness, internal networks to promote representation, and development opportunities including mentorship, training, and career progression. If you would like to learn more about inclusivity, please explore our commitment here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Retail