Customer and Trading Manager - Convenience

Sainsbury's Supermarkets Ltd; Greater London; On-site; GBP 34,000; Full time

Job summary

A leading grocery retailer in London is seeking a Customer and Trading Manager to oversee the daily operations of its convenience store. The role involves leading a dedicated team, ensuring high standards of customer service, and maintaining accountability for store performance. The ideal candidate will have significant experience in retail management and a strong track record in delivering key performance indicators. Generous benefits, including discounts and a pension scheme, are offered.

Benefits

10% discount card

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension contribution matching

Colleague support networks

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Proven experience in fast-paced retail environments.
• Strong leadership and team management skills.
• Ability to deliver excellent customer service.

Responsibilities

• Manage daily store operations and team performance.
• Ensure efficient and safe customer service.
• Support and coach team members to achieve KPIs.

Skills

Customer service

Team leadership

Performance management

Operational leadership

KPI delivery

Job description

Customer and Trading Manager - Convenience

Salary: £33,050.00

Location: Tower Hamlets Leman Street Local Store, London, E1 8EJ

Contract type: Permanent

Business area: Retail

Requisition ID: 400043594

Leading in our stores:

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day‑to‑running of the store, often being the only manager in with accountability for the full shop.
• Working alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• If we have close‑knit networks of convenience stores, you may need to help another store now and then.

What makes a great customer & trading manager:

• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment – you’ve motivated others, driven performance and kept operations running smoothly.
• Operational leadership skills – you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs – whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment – you’ve motivated others, driven performance and kept operations running smoothly.
• Operational leadership skills – you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs – whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Working for us has great rewards:

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4–7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.