Customer Advisor - Claims & Support (Hybrid)

ZIGUP plc; Peterlee; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading integrated mobility solutions provider in Peterlee is seeking a Customer Advisor to guide clients through their claims process post-accident. This role requires strong communication and empathetic skills to support customers during stressful times. The position offers a starting salary of £24,050.96 along with performance bonuses and comprehensive benefits including a pension and annual leave. Join a company committed to employee development and inclusivity in a supportive workplace environment.

Benefits

Monthly performance bonus

Annual leave starting at 24 days

Life assurance

Health cash plan

Discount schemes with retailers

Qualifications

• Proficient in handling customer interactions with a focus on empathy and efficiency.
• Ability to guide customers through a claims process after accidents.
• Strong communication skills to foster positive customer experiences.

Responsibilities

• Assist customers through their claims process after accidents.
• Provide detailed information and support throughout customer interactions.
• Manage customer expectations with compassion and understanding.

Skills

Customer focus

Empathy

Attention to detail

Job description

A leading integrated mobility solutions provider in Peterlee is seeking a Customer Advisor to guide clients through their claims process post-accident. This role requires strong communication and empathetic skills to support customers during stressful times. The position offers a starting salary of £24,050.96 along with performance bonuses and comprehensive benefits including a pension and annual leave. Join a company committed to employee development and inclusivity in a supportive workplace environment.