Customer Advisor

Automobile Association; Tunbridge Wells; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading automotive service provider is looking for a Customer Service Representative in Tunbridge Wells. You'll manage inbound calls, resolve customer queries, and handle vehicle damage claims. This role requires strong problem-solving skills, the ability to maintain composure in high-pressure situations, and a commitment to exceptional customer service. With 25 days of annual leave, free breakdown membership, and a supportive team environment, this position offers a fantastic opportunity for growth and development.

Benefits

25 days annual leave

Free breakdown membership

Employee discount scheme

Discounts on AA products

Employee inclusivity networks

Employee Assistance Programme

Worksave pension scheme with up to 7% employer contribution

Qualifications

• Ability to make logical decisions quickly and efficiently.
• Curiosity and inquisitiveness for learning new information.
• Proactive approach with pride in ownership of work.
• Ability to maintain composure under pressure.

Responsibilities

• Take inbound customer calls and resolve queries.
• Handle customer vehicle damage claims effectively.
• Use detailed scripts to gather necessary information.
• Maintain knowledge of products and services.

Skills

Problem-solving

Curiosity

Proactivity

Resilience

Job description

Location: Newcastle or Tunbridge Wells
Workstyle: Hybrid (3x per week in the office)
Salary: £23,985 plus up to 10% annual bonus
Start Date: 9th February
Hours: An average of 37.5 hours per week Monday to Friday between 8.30am and 5.30pm

Do you get a kick out of solving problems? Are you energized by speaking to customers? Well then, we just might make your day!

This is the job

You’ll become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You'll be working in a fast-paced environment whilst making every customer feel like the first call the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.

What will I be doing?

You’ll be taking inbound customer calls, resolving queries and effectively handling customer vehicle damage claims. You’ll ensure proactive end-to-end management of a range of customer claims and provide outstanding customer service throughout. Day to day you’ll be: Using detailed scripts to gather information from the call and apply logic to assess the best course of action Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries. Pushing for better by using resources, tools and systems available to offer the best customer service Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service. You'll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand. Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

What do I need?

• A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently
• An explorer: you’ll need be curious and inquisitive; learning new information and applying it quickly
• A self-starter: you’ll be proactive taking pride and ownership in your work
• A smooth operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

Additional Information

Here’s what we offer you:

• The opportunity to join and learn within a team that’s as driven as they are supportive
• 25 days annual leave
• Free breakdown membership
• Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
• Discounts on AA products including car and home insurance
• Access to employee inclusivity awareness networks
• Dedicated Employee Assistance Programme to support with mental health
• Worksave pension scheme with up to 7% employer contribution