Customer Account Master Data Manager

Pfizer, S.A. de C.V; Reigate and Banstead, Sandwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global healthcare company is seeking a Customer Master Data Manager to coordinate operations within the UK GSC Leadership Team. The role encompasses leadership of the Customer Master Data team, engagement with customers, and implementation of strategies that enhance customer experience and operational excellence. Candidates should possess strong analytical skills and experience in the pharmaceutical supply chain. This position offers a hybrid working model with comprehensive benefits.

Benefits

Health and disability insurance

Preventive health programs

Life insurance and financial planning education

Vacation and parental leave

On-site health and fitness centres

Qualifications

• Experience in the pharmaceutical industry or related fields.
• Ability to manage and prioritize workload effectively.
• Strong analytical skills and experience with statistical analysis.
• Understanding customer needs and compliance requirements.
• Networking skills across functions and levels.

Responsibilities

• Lead the Customer Master Data team and manage customer accounts.
• Develop and execute CMD strategies for UK Therapy Areas.
• Monitor operational sales performance using statistical methods.
• Collaborate with service providers to resolve issues.

Skills

Pharmaceutical Supply Chain Knowledge

Leadership Skills

Interpersonal Skills

Data Analysis Skills

Customer Engagement Skills

Tools

SAP ERP

Job description

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

Job Overview

The Customer Master Data Manager will be a member of the UK GSC Leadership Team and will report to the Global Supply Chain (GSC) Market Lead UK. The role leads the ONE Pfizer Customer Account Management operations for Pfizer’s UK Customer Master Data team, supports the broader GSC team with a focus on Customer Experience, and line‑manages the Customer Master Data (CMD) team.

Role Responsibilities

Operational Excellence

• Act as SME for CMD processes and IT changes linked to Pfizer acquisition, UK DTP model, audits, and application strategies.
• Monitor operational sales using strong data/statistical skills.
• Apply supply control processes to maintain medicine availability and compliance.
• Manage and validate UK customer accounts.
• Collaborate internally and with service providers to resolve escalated issues.
• Document key decisions for organisational memory.
• Work closely with DTP Logistics Service Provider to ensure accurate ERP supply controls.

Strategy, Execution & Leadership

• Develop and implement CMD strategies for UK Therapy Areas.
• Lead team goals, CMD KPIs and GSC KPIs.
• Support team to deliver priorities and adapt to change.
• Foster collaboration across functions (Demand, Finance, Brand Leads, Commercial Directors).

Innovation, Technology & Data

• Network internally/externally to track business trends.
• Identify and implement process improvements and innovations.
• Ensure data accuracy using external benchmarks; resolve data gaps.
• Oversee system interface issues (e.g., SAP ERP) and manage application change requests and releases with BT partners.

Platform Engagement & Culture

• Support engagement forums and GSC UK culture development.
• Role model ONE Pfizer mindset and enterprise leadership.
• Share best practices internally and externally.
• Connect global strategy to UK priorities and support colleague growth.
• Promote Pfizer values (Courage, Excellence, Equity, Joy) and wellbeing culture.

Basic Qualifications & Experience

• Pharmaceutical industry experience or relevant experience from other industries – working knowledge of the pharmaceutical supply chain, including a comprehensive understanding of Pharmacy customers.
• Strong leadership and management skills.
• Ability to plan and continuously prioritize workload to support business needs.
• Good interpersonal and networking skills – ability to network, influence and manage colleagues across disciplines and levels.
• Able to engage with customers to understand their needs whilst operating compliantly and professionally.
• Solid understanding of different customer segments.
• Commercial awareness of how medicines are typically used, across all Therapy Areas.
• Very strong data analysis / numerical analysis skills, including the ability to complete robust statistical analyses of large data sets.
• Logical reasoning skills to form appropriate conclusions and then take compliant actions that improve the effectiveness of the supply controls.
• Strong data visualization skills.
• Ability to review and ensure alignment of all relevant policies, regulations, and internal guidance with other teams across Pfizer UK as needed.

Location

Hybrid – work location assignment.

Benefits at Pfizer

• Promoting Health and Wellness – health and disability insurance, preventive health programs, medical screenings, free or reduced‑cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling, and more.
• Strengthening Colleagues’ Financial Security – company contributions to retirement plans, life insurance and financial planning education.
• Providing Benefits and Time off for the Moments that Matter – vacation, holiday time, sick time, 12‑week parental leave for both parents, 10‑day caregiver leave, bereavement leave, and additional country‑specific programs.
• And so much more – childcare facilities or discount programs, on‑site health and fitness centres, movement and mindfulness solutions, “Login for your Day” work flexibility, and more, depending on country and site.

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this in all its forms – allowing us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Confident Employer

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career.