Customer Account Coordinator

Incora group; East Midlands; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading supply chain solutions provider in Derby is seeking a Customer Account Coordinator. In this role, you will maintain the order book, perform root cause analysis on delays, and collaborate with both customers and internal teams. Essential skills include proactive management, attention to detail, and knowledge of ERP systems. The position offers a starting salary between £27,000 and £30,000, along with 25 holiday days and flexibility in work arrangements.

Benefits

25 days holiday plus national holidays

Travel allowance

Flexible working arrangements

Discount portal for employees

Qualifications

• Excellent attention to detail required.
• Ability to work independently and take ownership.
• Experience in supply chain management is beneficial.

Responsibilities

• Review and maintain the order book ensuring up-to-date performance.
• Perform root cause analysis on delays and collaborate for corrective actions.
• Analyze data sets to derive insights for business intelligence.
• Liaise with customers and stakeholders to ensure timely movements of aerospace parts.

Skills

Proactive time management

Attention to detail

Root cause analysis

Collaboration

ERP/MRP systems knowledge

Intermediate Excel skills

Job description

Customer Account Coordinator page is loaded## Customer Account Coordinatorlocations: Derby, United Kingdomtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR104674***Our Incora Story is really taking off – we’d love you to join us for the journey*****We are currently seeking a customer service professional to join us as a Customer Account Co-Ordinator (Derby).**As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.As a **Customer Account Co-Ordinator,** you will be responsible for order book review, making sure it is up to date to ensure we are matching performance with output; you will perform root cause analysis and investigate any delays and investigate them accordingly which will also involve collaborating cross-functionally to drive corrective actions. This role will involve analysing data sets to identify insight and patterns that inform broader business intelligence and drive decision making. In addition to this you will liaise with our customer (Rolls Royce) and internal stakeholders to ensure aerospace parts are moved through our Supply Chain to reach the customer in a timely manner.**About You**You will be proactive, manage your own time, have excellent attention to detail; be resilient, with an ability to work confidently using your own initiative. Understanding and actioning the customer requirements will be at the heart of everything you do. Knowledge of using ERP/MRP systems and Intermediate excel skills (pivot tables, VLOOKUP's and charts) are a must for this role.We are interested in people from all backgrounds where excellence is central to what you do; we are especially interested in those with experience working in supply chain.Most importantly you will be passionate about our Incora Values and exceeding customer expectations.* **Courage** Take ownership for issues and problems.* **Collaboration** Share knowledge and experience with others* **Commitment** **–** Focus on ensuring internal and external customer expectations are met in a timely way.* **Community –** We value our world and everyone who shares it.**In return we will offer the things that matter*** Starting annual salary between £27,000 and £30,000* We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus national holidays* Travel allowance* We want to support you and the people that matter to you. We do this by offering different ways to work flexibly with our flexible working and family friendly policies and practices.* Incora is dedicated to sustainability and proactive environmental stewardship. We implement eco-friendly practices and encourage our employees to contribute to our green initiatives through participation in our EHS Programs, which include rewarding employees who use green transport to travel to work with our Green Travel Allowance* We believe every little helps by offering a generous discount portal only available to Incora employees* Very importantly we want to be with you to help your career take off and become part of the Incora Story**So, if you feel you have all of this, and want to be part of developing the Incora Story apply now, we can’t wait to hear from you.****We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.**At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.**Incora** is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.With a strong foundation in the aerospace and defense markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.We pride ourselves on offering:* Industry-leading capabilities* Innovative solutions* Greater customer value* Trusted supplier relationships* Business growth and operational efficiencyPlease note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.