Cruise Sales Expert

Bolsover Cruise Club; CHESTERFIELD; On-site; GBP 24,000 - 35,000; Full time

Job summary

Bolsover Cruise Club is seeking a passionate Cruise Sales Expert to join their vibrant sales team. This role involves providing tailored cruise quotes, ensuring exceptional customer experiences, and guiding customers through the booking process. Ideal candidates are sales enthusiasts with experience in customer-facing roles, ready to thrive in a fast-paced environment. Excellent training, competitive salary, and great earning potential through commissions await you.

Benefits

Complimentary educational cruises

Sales rewards including cash and holidays

Employee Assistance Programme

Qualifications

• Experienced in the travel industry or high-performance sales environment.
• Motivated by KPIs and commission potential.
• Confident communicator who adapts to various customer situations.

Responsibilities

• Respond to incoming sales enquiries and provide tailored cruise quotes.
• Guide customers through the booking process with professionalism.
• Build trusted relationships with customers to encourage repeat bookings.

Skills

Sales Enthusiasm

Customer Service

Communication Skills

Relationship Building

Ability to Handle High Volume Calls

Job description

We're looking for a new Cruise Sales Expert

As a valued member of our sales team at Bolsover Cruise Club, you’ll embark on a fulfilling career where your love for travel and flair for sales come together. Based in our modern headquarters near Chesterfield, just off the M1, you’ll join a vibrant workplace full of energy, pace and opportunity.

Why Bolsover Cruise Club?

Explore the World
Experience the holidays you’re selling with complimentary educational cruises and opportunities to win free sailings through booking incentives.

Great Earning Potential
With a competitive base salary and strong commission structure, your hard work and talent will be rewarded.

Excellent Training
Our comprehensive training programme is designed to give you the tools, confidence and knowledge to become a cruise expert.

Your New Role

As part of our inbound sales team, you’ll be speaking to customers over the phone, responding to new enquiries and helping them book their dream cruise. The phones are always ringing, the pace is fast, and you’ll be working towards individual and team targets every day. You’ll be expected to build rapport quickly, deliver expert advice, and generate repeat business by creating exceptional customer experiences.

Your Responsibilities

• Respond to incoming sales enquiries, providing tailored cruise quotes
• Guide customers through the booking process with professionalism and care
• Upsell and recommend relevant additional products to enhance the holiday
• Proactively follow up leads through outbound calls to maximise conversion
• Build trusted relationships with customers and encourage repeat bookings
• Accurately administer bookings, ensuring all details and notes are recorded clearly and correctly
• Provide ongoing support for existing customers and resolve booking queries
• Deliver excellent service at our on-site Cruise Bureau when required
• Maintain high standards of accuracy, product knowledge and attention to detail

Who You Are

• An experienced professional from either the travel industry, a high-performing sales or call centre environment, or a commercially focused customer-facing role
• A sales enthusiast who enjoys speaking to people and thrives in a target-driven environment
• Comfortable working at pace and handling a high volume of incoming calls
• Motivated by KPIs, personal goals and commission potential
• Dedicated to delivering excellent customer service and building loyalty
• A proactive individual who uses initiative and contributes positively to the team
• A confident communicator who can adapt to a wide range of customers and situations

This is What You’ll Get

• Sales Rewards: Win prizes from cruise operators including cash, holidays, TVs, fashion and more
• Full Training: Become an expert with support from our in-house team
• Employee Assistance Programme: Free, confidential support on health, finance and wellbeing

Shift Pattern

You will start on ourMonday to Sunday rota:

• Working 9am to 5.30pm weekdays
• One late shift per week from 11.30am to 8pm, with additional requirement on occasion to cover holidays
• Saturdays and Sundays worked on a rota basis

Once fully trained and established in the role, you may have the opportunity to move to our4 on 4 offrolling rota:

• Four consecutive working days followed by four days off
• Weekdays: 9am to 9pm
• Saturdays: 9am to 7pm
• Sundays: 11am to 5pm
• Bank Holidays: Treated as normal working days and returned as additional leave

This flexible pattern offers excellent work-life balance and extended breaks.

Why Join Us?

At Bolsover Cruise Club, you’ll be part of a supportive and passionate team in an ever-evolving industry. We care about your success and will invest in your development from day one. If you love selling, enjoy talking to people and want to build a career with strong earning potential, this is your opportunity.